★Returns and Exchanges
All sales are final, and we do not accept returns or exchanges. Many of our items are made to order, and for product-quality reasons, items such as stickers, cups, coloring cards, curated items, and opened washi tape cannot be returned.
If your order arrives damaged, defective, incorrect, or there is another issue with your order, please contact us and we’ll be happy to help make it right. Just message me!
★Clothing Returns
All clothing items are made to order through our print-on-demand partner, which means each piece is created just for you! Because of this, if there’s an issue with your order, please reach out within 7 days of delivery with a photo and description so we can help make it right and discuss the next steps on how to fix your order!
★Pear Pals Happy Mail Club Policy
Your Pear Pals membership renews automatically every other month unless canceled before your next renewal date. You may cancel anytime to prevent future renewals.
Because each happy-mail package is prepared especially for our Pear Pals, subscription payments are non-refundable once your order has been processed or your happy mail has been prepared for mailing.
Please make sure your mailing address is correct before each renewal. Little Pear Company is not responsible for mail sent to an incorrect address provided at checkout.
If your happy mail arrives damaged or doesn't arrive, please contact me and I'll be happy to help. ♡
★Warranty
If you need to cancel an order, please message me.
If your item is lost, I will remake and resend your order. I ask that you allow an additional 5-days past the expected delivery date to see if your order arrives.
If your item is damaged, I will remake and resend your order. Please email me and send me a photo of the damaged package with shipping label in view and any other item(s) that were damaged.
I'm HAPPY to help!!